Tech giants offer empty apologies because users can’t quit | TechCrunch

Tech giants offer empty apologies because users can’t quit | TechCrunch: A true apology consists of a sincere acknowledgement of wrong-doing, a show of empathic remorse for why you wronged and the harm it caused, and a promise of restitution by improving ones actions to make things right. Without the follow-through, saying sorry isn’t an apology, it’s a hollow ploy for …